Purchase & Delivery
ACCEPTANCE OF ORDERS
If we are unable to obtain authorization of your payment.
If products are shown on the website but are not available or are incorrectly priced or otherwise incorrectly described.
If the delivery address you submit is the address of an entity or individual providing freight forwarding services.
After submitting your order, we will send you an order confirmation email with your order number, details of the product you have ordered from us and delivery details. Please note that the confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order. Once the order has been processed, a shipping confirmation email will be sent with tracking information and shipping address. In the event prolonged inactivity causes your connection to the website to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping basket are not reserved and may be purchased by other customers.
Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. Sophie Anderson does not guarantee that all items included in the web shop are in stock at the time of your order. In the event that an item is unavailable, we will contact you as soon as possible by e-mail.
Sophie Anderson may vary the prices of products listed on the website at any time and without any notice but such changes will not apply to products in respect of which you have been sent a shipping confirmation.
DELIVERY & TAX
Please bear in mind that everything ordered from our web shop is shipped from London. This means that if you live inside of the United Kingdom, you will be charged VAT. If you live outside the United Kingdom and in the European Union, exclusive of Norway and Switzerland, you will not be charged VAT. If you live outside of the European Union you will be charged tax, duty, import and brokerage fees when receiving the package. This is why we deduct the UK VAT from your order in the checkout as we don’t want our customers to pay two different taxes from two different governments. The tax deduction will be shown in the subtotal in the checkout section.
IMPORT TAXES & DUTIES
As a customer, you are responsible for payment of any such import taxes and/or duties. We are unable to calculate the exact amount of duties and/or taxes of your package since these charges are imposed directly by your local customs. Please note that Sophie Anderson don’t take any part of these charges and are out of our control. It might be a good idea to contact your local customs office before placing your order for current charges, so you are not surprised by charges you are not expecting.
UPS will invoice you for these charges upon delivery through cash, check or invoice and needs to be paid in order to collect the parcel. If you refuse to pay the fee for your order, or if we can’t deliver the package due to wrong or faulty information, we will deduct the shipping fee and any other fees, such as added import tax and duty, from your refund since invoices then will be turned to us. Your refund will be reimbursed to the credit card / PayPal account used when placing the order within 10 business days from the day your returning order reach our warehouse.
Please note that the tax deduction only applies on markets where local customs add tax and duty – there will be no deduction of UK VAT for markets with no additional local customs charges.
LOCAL LAWS & REGULATIONS
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. Sophie Anderson reserves the right to cancel any order prior to be dispatch if the price is incorrect. If so, we will notify you by e-mail. If we are unable to contact you, your order will be automatically cancelled. We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a shipping confirmation to you, if the pricing error is obvious and unmistakable and could have been recognized by you as an error.
Shipping worldwide takes between 3-10 business days (depending where you live) from the day you place your order. The delivery times are expected and works as guidelines only, and do not take in account possible delays caused by payment authorization or stock availability. Delivery time might be longer during periods of sales and public holidays.
Please make sure to submit the correct billing and shipping address associated to your credit card in order to avoid delays of receiving your order. Sophie Anderson insures each purchase during the time it´s in transit until it´s delivered to your specified address.
If your order is lost you need to contact us as soon as possible in order to start an investigation with the relevant shipper. The investigation takes up to 10 business days and we´ll be contacted through email once the investigation is closed.
Sophie Anderson is not responsible for any delays caused by destinations customs clearance processes. We don’t refund any freight costs unless it’s because an error from our side.
If you refuse your order or if we can’t deliver the package because of wrong or faulty information we will deduct the shipping and any other fees such as import tax and duty that been added on from your refund as the invoices then will be turned to us. Refund transactions will be reimbursed within 10 business days from the day it reached our warehouse to the credit card / PayPal account that was used when placing the order.